It all comes down to how I approach work:
Lean execution combined with stakeholder empathy and a fail-forward mindset.
The world is changing at an incredible pace and our customers’ expectations are changing even faster. Hence the million-dollar-question: "How might we get ahead of the curve?"
To successfully drive growth, I work with teams to reinvent products, services, and experiences to be (1) more resonant and desirable for customers, (2) viable from a business perspective, and (3) feasible given existing capabilities.
By igniting collaboration and creativity across different areas of the organization, I build and test prototypes in real world scenarios in order to allow our ideas to scale and thrive.
- Stakeholder co-design
- Journey mapping
- Service blueprinting
- MVP co-development
- Workshop facilitation
- Continuous measurement
- Stakeholder alignment
- Opportunity identification
What others are saying
"Chenny has a passion for results. Her main goal is to empower your team to understand how they can innovate to improve the customer experience. She guides your team to where they need to be in order to get ahead of the curve in today’s highly competitive and complex business environment."
- Ron Bremner, CEO of Gold Medal Consulting
“With Chenny, you get the rare presence of technology married to the understanding of human behaviour and human nature. Whether it was our customers or our employees, she was a keen observer who took a 360-degree look at all the components involved, in order to come up with the best way of fostering innovation.”
- Jay Singer, CEO of Discount Car & Truck Rentals
“Chenny provided the Venture for Canada Fellows with a fantastic experience. They imparted valuable skills and lessons on fostering sustainable innovation cultures by providing extremely well executed and actionable workshops as part of our 2016 Fellow Training Camp. This helped foster Fellows to envision and execute more effectively within Canada’s leading startups. I would not hesitate in recommending Chenny for your team.”
- Scott Stirrett, Executive Director of Venture for Canada