I use service design, agile management, and lean startup methodologies to unlock innovative opportunities.
The world is changing at an incredible pace and our expectations of organizations are changing even faster. Hence the million-dollar-question: "How might we transform how we serve our customers and employees to address the rate of change?"
In the day, I work as a design consultant, leading diverse teams through customer research, ideation, prototyping, and implementation. My work has gifted me with the privilege of building design teams all around the world — including Toronto, Vancouver, San Francisco, New York, Beijing, and Copenhagen. Our projects have received numerous international awards, including Best of CES and the Consumer Electronics Association Innovation Award. In 2014, I was also named one of Canada’s Next 36 Leaders.
On evenings and weekends, I co-lead The Prosper Lab, an inclusive learn-by-doing environment for Torontonians on welfare to build pathways to sustainable employment. I've learned that by giving low income communities entrepreneurial skills, we will enable them to rise above poverty.
I also host Action Learning Toronto, a community of people dedicated to supporting each other through asking better questions. I've learned that by holding safe space and practicing active listening, we can reset our relationship to advice giving and develop our coaching skills.
Otherwise, you can find me people-watching at coffee shops, backpacking with friends, and attempting to recall my highly stubborn Shiba Inu.
- Uncovering actionable insights
- Generating and validating ideas and prototypes
- Building design capabilities across diverse teams
- Planning iterative sprints
- Continuous testing and measurement
- Optimizing team rituals and behaviours
- Deploying Minimum Viable Products (MVP) and Minimum Viable Services (MVS)
- Enabling timely pivots, when needed
What others are saying
"Chenny has a passion for results. Her main goal is to empower your team to understand how they can innovate to improve the customer experience. She guides your team to where they need to be in order to get ahead of the curve in today’s highly competitive and complex business environment."
- Ron Bremner, CEO of Gold Medal Consulting
“With Chenny, you get the rare presence of technology married to the understanding of human behaviour and human nature. Whether it was our customers or our employees, she was a keen observer who took a 360-degree look at all the components involved, in order to come up with the best way of fostering innovation.”
- Jay Singer, CEO of Discount Car & Truck Rentals
“Chenny provided the Venture for Canada Fellows with a fantastic experience. They imparted valuable skills and lessons on fostering sustainable innovation cultures by providing extremely well executed and actionable workshops as part of our 2016 Fellow Training Camp. This helped foster Fellows to envision and execute more effectively within Canada’s leading startups. I would not hesitate in recommending Chenny for your team.”
- Scott Stirrett, Executive Director of Venture for Canada